We operate a “Telephone First” consultation system.

If you need a consultation with a doctor please phone the surgery on 028 9074 6535 as close to 8.30am as possible

We operate a “Telephone First” system

If you need a consultation with a doctor please phone the surgery on 028 9074 6535 as close to 8.30am as possible.

As instructed by the doctors a member of the reception will take some details and add your name to that day’s list, this means your call will be returned on that day. It is very important to keep your phone free and available to you while waiting on telephone appointment.

If during your telephone appointment the doctor decides they need to see you face-to-face they will arrange that appointment with you.

We are an extremely busy practice and ask that you phone as early as possible as we do not have unlimited capacity and the number of telephone appointments a doctor can safely deal with on any day is capped. 

If you have an urgent medical problem please contact the reception team and we will do our best to assist you.

We operate an appointment system for our practice nurses. Our practice nurses can help patients with:

Chronic Disease Management (Asthma, COPD, Diabetes), Cervical Smears, Immunisations, New Patient Medical, Warfarin Monitoring.

Our treatment room operates a strict appointment system. Treatment room is only suitable for patients attending for:

Blood Tests / Blood Pressure Check / B12 Injections / simple wound management /New Patient Medical /Warfarin Monitoring

Please do not waste appointments

Appointments are wasted each week by patients not attending and not notifying the practice in advance. If you are unable to attend, please let us know - someone else may need that appointment! Appointments can be cancelled, by telephone or in person.

Please note

• Any patient who is late for an appointment will be asked to book another appointment
• Action will be taken if any patient repeatedly fails to attend for booked appointments

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We encourage patients to be seen at the surgery, where more facilities are available for diagnosis and treatment. If you are too ill to come to the surgery, a home visit can be arranged by telephone. Home visits are carried out after morning surgery. Please give the name, address and telephone number of the patient, together with a brief description of symptoms, so that we can give priority to urgent illness. If you feel it is an emergency, please ask to speak to the doctor.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Please attend your appointment on time, if you are late you may not be seen.

If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable - these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.

You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.